About Us

1. What is WeChat Helper?

We are an independent online service that helps international users set up and troubleshoot their WeChat accounts, including WeChat Pay activation. We provide personalized support to ensure you can use WeChat smoothly when traveling, working, studying, or doing business in China.

2. Who is this service for?

Our service is designed for:

• Tourists preparing to visit China

• Students or professionals relocating to China

• Businesses needing WeChat for communication or payment

• Members of the overseas Chinese community reconnecting with contacts in China

Whether you’re tech-savvy or not, we help you skip the confusion and get started faster.

3. What can you help me with?

We offer:

• Full WeChat account setup

• Help with the verification process (including friend validation)

• Step-by-step assistance to activate WeChat Pay with your foreign credit card

• Troubleshooting common issues (e.g., account locks, number change, login errors)

• Expert guidance in English and Mandarin

We also offer ongoing support if you’re using WeChat while in China.

5. Why should I trust you?

We are a team of long-time WeChat users and travel-tech experts who understand the pain points of international users.

✅ Transparent pricing — no hidden fees

✅ Human support — no bots, real help when you need it

✅ 100% refund guarantee if we can’t get your setup working

✅ Privacy-first — we don’t store or misuse your personal data

We’ve helped hundreds of users like you successfully activate their accounts and travel with peace of mind.

6. Is this legal and safe?

Absolutely. We operate fully within Tencent’s user policies.

We do not sell accounts or automate registrations. All verification support is done using real users, transparently and ethically. Your passport and card information goes directly through the WeChat app — we never see or store it.

7. How long does the process take?

Most users complete their full setup within 15 to 60 minutes.

If you need account verification, we usually connect you with a verifier within 12-24 hours, depending on your time zone.

8. What if I already have a WeChat account?

Great! We also help with:

• Activating WeChat Pay

• Recovering locked or frozen accounts

• Linking new phone numbers

• Troubleshooting login or ID issues

10. What if it doesn’t work?

We stand by our service with a full satisfaction guarantee. If you follow our process and we can’t get your account or payment system working, you’ll get a full refund — no questions asked.